Bobmazda''s SURVEY and eval. (LONG) PT 1

Survey, dealers yelling mad...WOW<br><br> IF my salesperson did his/her job then the merit of a perfect survey would follow. I personally found it very unlikely that I'd get a bad survey when I was in sales before management......why? Because I first of all didn't try to sell everyone, didn't push....figured someone if they didn't buy then would be back if I gave them a reason to come back. After a brief introduction to their new car I would go front to back over and over the car before delivery. Once again doing a complete walk through........salespeople out there will say sure, sure on that but IF you work your plan and plan your work you can make things happen. That is how I survived during lean times....previous customers! Naysayers will say what about the big sale, no time to prep a vehicle, no detail, nothing.......did you do all that while a tent sale was going on (first of all I hated them and went on strike, stayed behind at the dealership and SOLD MY BUTT OFF)....my answer NO (If I did go to a sale), I communicated with my customer. On the survey ONE question refers to "did you take delivery the same day"......to salespeople and mazda it is no good to not spot deliver a car. So all you had to do as a salesperson is go over the survey BEFORE the mail box gets the official one. The factory provides CLEAR explaination on the delivery sheet that we are all supposed to get and is signed by both customer and salesperson.......GUESS WHAT......it is almost, I say almost identical to the dealer survey. Then to compliment the delivery sheet there are copies of the survey in each salespersons newbie packet with tips. The tips say to go over the survey and ask if there are any questions. Old timers at the dealership took the product tests and got a book automatically annually and attended seminars to promote product satisfaction.<br><br>END PART 1